23 March 2020
March 25, 2020: COSMED commitment during the current COVID-19 global pandemic
During these exceptional times, we would like to inform you that COSMED is adapting to the COVID-19 situation with diligence and is trying to face this big challenge with determination.
We wanted to take a moment to share with our customers, partners and communities how COSMED is responding to this evolving situation.
Supporting our people and communities
COSMED has always been committed to its employees and their health, and this remains our top priority. As an organization with a global presence engaged in the collective effort to protect the communities where we operate, we are taking all necessary measures to minimize the impact in our ordinary activities.
As such, we have made provisions to reduce the risk of exposure for all parties. About 50% of our employees are working remotely and for the ones working in our factories COSMED is putting in place several virus-mitigating actions ensuring to work in a safe environment.
Business continuity management
As a Medical Device company, COSMED will maintain its operations to continue providing our products and services throughout the world.
Thanks to the preparation work and the support of our worldwide team, we have confidence in our business continuity plans and our ability to maintain the supply chain while continuing supporting our customers and partners during the COVID-19 pandemic. However, given the uncertainty of many variables and the rapid spread of COVID-19 we recommend our partners to plan carefully future orders and provide us with updated forecasts ASAP.
Due to this situation, COSMED cannot guarantee on-site support to all customers for installations or part replacements in countries with severe travel restrictions. We suggest contacting our support and education team for online technical support when possible.
COSMED is committed to maintain a multi-sourcing approach for strategic components and we work continuously to avoid delays that may impact customers. For products or components supplied predominantly from high-risk countries, we are expanding our alternate sourcing options to minimize potential future disruptions.
Travels / Meetings / Events
For health and safety reasons, we have also requested the cancellation of business travel to all our staff members located in those countries where the pandemic situation is more critical; in the other countries COSMED recommends not to travel unless strictly necessary.
We encourage to replace in-person meetings by virtual meetings. Our teams are accustomed to remote work, leveraging digital collaboration tools on a regular basis in the normal course of business.
Many international events scheduled during 2020 have been already cancelled or postponed. We are working on an updated event plan for the second part of the year and any further information will be available on our website soon.
We look forward to resuming our ordinary activities as soon as possible, we kindly ask your patience and we apologize for any trouble that this scenario may cause you.
We are committed to being close to our employees, customers and partners, and will continue to keep you informed as the situation evolves.
If you have any concerns, please don’t hesitate to get in touch with us.